Privacy Policy & Terms of Use / Return Policy

Terms of Use

Visitors/users of the website should carefully read the "General Terms of Use," "Shipping & Returns Terms", the "Personal Data Security Policy" and the terms and conditions of service provision below before visiting or using the pages. By using our website, they agree to comply with the following terms of use which, in conjunction with our privacy policy, govern the company's relationship with them in relation to this website. The Company may modify the terms of use and conditions at any time, and users/visitors are required to check for any changes each time and, if they continue to use the website, it is assumed that they unreservedly accept the modified terms and conditions. Otherwise, they must refrain from using/visiting our website.

1. Website services

This website has been created by the company in order to provide information about its products, while also offering the possibility of purchasing specific items remotely, using social networking applications. The present terms and conditions of operation and use of this website are binding terms, which are fully compatible with applicable European and Greek law, and non-compliance by users of the website will result in the company being relieved of any liability in relation to any natural or legal persons affected. The company's right to amend the provisions of these terms is recognized.

2. Ordering products

Visitors to the website who have legal capacity in accordance with the provisions of the Civil Code may order the products available for sale, retail or wholesale, presented on the website, in accordance with the terms and conditions and ordering procedure as detailed below.

3. Ordering products and consumer protection

3.1 Conditions for a valid order. Visitors to the website may place a valid order provided they are legally competent. Orders placed by legally incompetent persons will have legal consequences.

Placing an order requires:

(a) Completing the relevant form with all the necessary information.

(b) The (unconditional) acceptance of the terms of the sales contract, with regard to the item being sold, the price including taxes and other expenses, the method of transaction, and the time and place of delivery of the products.

(c) The (unconditional) acceptance of the terms of use, which form an integral part of the contract. Acceptance of the above is effected upon completion of any order.

The method of payment is chosen by the user and includes the option of payment by cash on delivery, credit card, or deposit into a bank account designated by the company.

3.2 Placing an order constitutes the conclusion of a distance sales contract, subject to the relevant legislative framework. The customer is informed by the company via the website before completing their order, before filling in and submitting the relevant form, regarding:

(a) The identity and address of the supplier.

(b) The characteristics of the goods.

(d) The method of payment and delivery of the products.

(e) The duration of the offer or price.

(f) The right of withdrawal.

Upon placing the order, the customer receives an online copy of the order, which they can save, and which includes the above information, as well as all information relating to after-sales service and existing commercial guarantees.

4. Consumer rights

4.1 Right of withdrawal. In the case of ordering and purchasing a product, the customer has the right to withdraw within fourteen (14) calendar days by returning the goods in their original condition. This means that the product must:

a. Not have been used in any way,

b. Have all its labels and

c. The packaging must not be damaged.

d. Have the invoice or retail receipt available.

The consumer shall not incur any costs other than the return shipping costs. This period begins upon receipt of the products. To exercise the right of withdrawal, the customer is required to complete and submit the relevant request electronically.

The supplier is obliged to refund the amounts paid by the customer within thirty (30) calendar days. The refund shall be made in the same manner as the payment, except in the case of cash on delivery. In the case of cash on delivery, the supplier may refund the customer by deposit into a bank account. If the price has been charged to the consumer's credit card, exercising the right of withdrawal also terminates the relevant tripartite contract between the customer, supplier, and bank, without compensation.

Products that spoil or expire quickly are excluded from the right of unjustified withdrawal.

4.2. If a product is defective, the following complaint procedure (paragraph 5) shall be followed and the product shall be replaced or the price paid shall be refunded.

4.3. If the product was sold with a gift from the Company, then it must be returned together with the gift.

5. Submission of complaints

5.1 If the consumer is dissatisfied for any other reason with the fulfillment of the order or with the online store of the website, they have the right to submit a complaint to the company within ten (10) days of presenting the reason.

5.2. The consumer's complaint will be examined and the response will be sent directly by the company to the consumer's email address within ten (10) days of receipt at the latest. When examining the complaint, the company reserves the right to contact the customer to clarify the reasons why the product is defective or undesirable.

5.3 For any issue concerning the operation of the online store, the user, by accepting these terms, is obliged to follow the complaint submission procedure before choosing to take legal action, which in such a case will be considered abusive and inadmissible.

6. Communication

Visitors to this website can contact the company directly by email or by using the relevant application on the "Contact" page, filling in the special message form.

7. Protection of personal data

7.1 The company processes only the personal data necessary for the provision of the services of the website and the online store.

This refers to data provided by visitors themselves when they fill in any of the forms on the website, knowingly entering their details. The necessary processing of personal data of website users falls within the scope of the General Data Protection Regulation 2016/679 and Law 4624/ 2019 and is not transferred or disclosed to third parties, unless the procedure laid down by law for the lifting of confidentiality (Law 2225/1994) or any obligations arising from the national implementation of Directive 24/2006 is followed. The processing of personal data of those placing orders, with regard to the process of charging the price to credit cards, is carried out under a relevant agreement by the Banks and the PayPal website.

7.2 All processing of personal data is carried out exclusively by persons under the control of the company. To carry out the processing, the company has selected persons with the appropriate professional qualifications who provide sufficient guarantees in terms of technical knowledge and personal integrity to ensure confidentiality.

7.3 This website does not record or store in any way any information relating to your credit card, with the exception, for transaction security reasons, of whether the card is a debit or credit card and whether it is a Visa or MasterCard. For payments via PayPal, the PayPal account email address is stored. All transactions you make through the website are governed by the relevant provisions of the Consumer Protection Law (Law 2251/1994), which regulates matters relating to distance selling, as well as by the provisions of European and international law relating to electronic commerce.

7.4. Personal Data is used on a case-by-case basis:

In order for the Company to complete orders for products and services: The Company processes the User's Data in order to fulfill its contractual relationship, process orders for products and/or services, provide customer service, comply with legal obligations, contest, raise or exercise legal claims. If the user's Data is not collected when completing the order (through our physical stores, in person or by telephone service from Company sales representatives or through the online store), it will not be possible to process the order and comply with legal obligations. Please note that it may be necessary to transfer the user's Data to third parties for the delivery of the product or service ordered.
In addition, the Data is retained for a reasonable period of time in order to fulfill the Company's contractual obligations, for example product returns, as provided for by the relevant consumer protection legislation.
For User Account Creation: The Company processes Data in order to provide account functions and facilitate the purchase of products and/or services.
For Communication: The Company uses User Data to respond to requests/questions you submit, refund requests, and/or any complaints.
For sending newsletters/offers: With the appropriate consent, Personal Data, preferences, and transaction details will be used to inform the user via email, internet, telephone, and/or social media about relevant products and offers. preferences, and transaction details will be used to inform the user via e-mail, internet, telephone, and/or social media about relevant products and services, including personalized/customized offers, etc. Of course, it is possible to withdraw this consent at any time.
For Web Push Notifications: Depending on their browsing history, users may receive notifications about offers, news, their wish list, and their shopping cart, provided they have given their consent beforehand. Of course, this consent can be revoked at any time.
For participation in a rewards program: The Company may process Data for the purposes of the user's participation in a rewards program, i.e. both for the examination of the application for participation and for the collection and redemption of points and, more generally, for the enjoyment of customer privileges, as these will be detailed in the terms and conditions of participation in the reward program.
For the development and improvement of the products and services provided by the Company. This is done on the basis of legitimate business interests.
So that the Company can send survey and evaluation requests in order to improve its services. These messages will not contain advertising content and do not require prior consent when sent by email or text message (SMS). We have a legitimate interest in doing so, as it helps our products or services to be more relevant to you.
To protect the user's account from fraud and other illegal activities: This includes using the user's Data to maintain, update, and protect their account.
To process payments and prevent fraudulent transactions, based on the legitimate business interests of the Company, and also helps protect customers from fraud.
To send updates regarding privacy notices, product recall notices, and legally required information regarding orders. These service messages will not include promotional content and do not require prior consent when sent by email or text message (SMS).

Finally, user data is processed either by specially authorized Company personnel or through IT systems and electronic devices by the Company and, exceptionally, by third parties who, having contractually committed to maintaining confidentiality and protecting user data, carry out tasks that are necessary to achieve the purposes strictly related to the use of the website and the services and sale of products through it.

7.5. Personal Data is retained for as long as necessary to fulfill the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). In general, this means that Personal Data will be retained for as long as the user has an account with the Company. Personal Data related to product purchases is retained for a longer period in order to comply with the Company's legal obligations (such as tax and commercial law and for warranty purposes where applicable). At the end of this retention period, the data will be completely deleted or anonymized, for example by combining it with other data, so that it can be used in an unrecognizable way for statistical analysis and business planning.

8. Intellectual property rights

8.1 Rights to distinctive titles, domain names, trademarks, and intellectual property. The distinctive titles, trademarks, domain names on which the website is posted, as well as all graphics, programs, texts, icons, and original photographic material are assets of the company. The company may take civil, administrative, criminal, and any other legal action against any violator of the relevant terms and conditions regarding the use of the above assets. The company is a "database manufacturer" with the special rights provided for in Article 45A of Law 2121/1993 and the relevant European Community institutional framework. In this context, the extraction and/or reuse of all or part of the contents of the database is prohibited, regardless of the protection of the database under the general provisions on copyright. It is also prohibited to repeatedly and systematically extract and/or reuse insignificant parts of the database content that affect its normal exploitation by the company. The company reserves the right to initiate civil, administrative, and criminal proceedings against any violator of the relevant terms concerning its special rights.

9. Comments

9.1 Posting comments in the permitted comment fields is prohibited in principle and in any case requires approval by the website administrator. However, the company is not obliged to pre-screen the content posted, pursuant to the relevant provisions. In any case, if a comment does not comply with the following terms, it will not be posted on the website or may be removed after it has been posted.

9.2 Users and commentators should avoid or refrain from comments relating to:

a) minors, the elderly, persons with disabilities and health problems, people who are grieving, mentally unstable, or in distress, as well as those who clearly have mental health issues, if the commenter is aware of these conditions and they offend their sensibilities

b) the reputation of the company, avoiding the dissemination of false claims or comments that are not based on factual evidence.

Users must also respect the rules of fair competition, which do not allow the website to post comments that defame other businesses or companies.

Freedom of expression allows criticism, but not insults, defamation, slander, or attacks on the character of others.

9.3 Comments posted on the website outside the scope of social networking services are governed by the terms of use of the respective social networking service. However, in the event of a breach of these terms, the company reserves the right to take any action necessary to restore its reputation and prevent infringement of its rights or the rights of third parties, including proceedings before any competent court or authority.

9.4 If any person or entity considers that they have been offended by a comment posted by a visitor to the website, they must notify the company by following the complaint submission procedure. The company will examine the complaint and undertakes to immediately remove any offensive content. Only if the affected website visitor has not followed the above procedure and their rights have not been satisfied are they entitled to claim them through legal proceedings, otherwise this will be considered abusive and inadmissible.

10. Tips

Any information provided to users/visitors through this Website does not in any way, directly or indirectly, constitute an encouragement, advice, or encouragement to perform any action, but it is up to the discretion of users/visitors to evaluate the information provided to them and to act based on their own free will, excluding any liability on the part of the Company.

11. Applicable law

11.1 For any dispute arising from the use of the services or for any other reason of disagreement between the user and the company, Greek law shall apply and the courts of Athens shall have jurisdiction.

11.2 In the event of a dispute arising between the user and the company regarding these terms of use, the user is obliged, before taking any legal action, to contact the company within 10 days of the relevant events occurring. Failure to comply with this term constitutes a breach of an essential contractual term agreed between the user and the company.